Cleaned Transcript
Speaker 1: Thanks everyone for joining. I wanted to talk about onboarding because we had a lot of support tickets last week. Some customers said they did not know where to find the API key.
Speaker 2: I saw that in the support queue too. The setup steps are split between the welcome email, the help docs, and the product tour. The product tour also says something slightly different, so people are getting stuck.
Speaker 1: Right. We need one clear checklist on the first screen after signup, plus a reminder before users invite the rest of their team.
Sara: That makes sense. Dana can rewrite the checklist by Friday, and I can review the help article after that.
Speaker 1: Great. Dana will update the checklist, Sara will review the docs, and we will check ticket volume next week.
Short Summary
The team discussed onboarding confusion caused by scattered setup instructions and agreed to create a clearer first-run checklist.
Key Points
- Customers are struggling to find the API key during onboarding.
- Setup instructions are spread across several places and are not fully consistent.
- The team wants a single checklist after signup and a reminder before team invitations.
Action Items
- Dana will rewrite the onboarding checklist by Friday.
- Sara will review the help article after the checklist is updated.
- The team will review support ticket volume next week.
Notes
The cleanup keeps the original meaning while removing filler words, improving punctuation, and standardizing speaker labels.